11902 Resource Pkwy, Houston, TX 77089
HEALTHCARE CONCIERGE
- provide support to the Admissions process and attending to new patients.
Responsibilities:
· Stand as the point-of-contact for all newly admitted residents and families in the skilled nursing facility.
- Address resident and family concerns and answer questions related to issues, provider resources, and the normal day-to-day.
- Resolution and timely response to all member problems within expected or required timeframes.
- Management of the customer relationship to ensure retention and maintain resident satisfaction.
- Provide resident education and counseling on access to services, benefits and providers.
- Assume ownership and responsibility for resident satisfaction.
- Assist in grievance and process.
- Ability to work before/past normal shift hours or weekends to complete any outstanding tasks for a member(s).
- Maintain personal metrics to established performance levels of the team.
- Ability to work afternoon and evenings.
Position Requirements:
- Customer service, sales or account management experience
- Conflict resolution experience
- Managed Care, Medicare and Medicaid experience preferable
- Knowledge of CMS guidelines, process and systems
- Excellent problem solving and organizational skills
- Strong interpersonal communication skills
- Ability to work independently or as a team
- Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Welcome new residents and get them settled with tour, gift, and unpack and inventory belongings.
· Ensure room is ready (looks nice, clean, and equipment is in the room prior to admission)
· Tour new residents and prospective families
· Communicate and check on new residents after admit for several days
· Assist with admission paperwork and consents
· Assist with answering phones
Job Category: Healthcare Concierge
Job Type: Full Time