Healthcare Concierge – Park Manor of Southbelt

HEALTHCARE CONCIERGE

• pay rate $13-$14/hr

Responsibilities:

· Stand as the point-of-contact for all newly admitted residents and families in the skilled nursing facility.

• Address resident and family concerns and answer questions related to issues, provider resources, and the normal day-to-day.
• Resolution and timely response to all member problems within expected or required timeframes.
• Management of the customer relationship to ensure retention and maintain resident satisfaction.
• Provide resident education and counseling on access to services, benefits and providers.
• Assume ownership and responsibility for resident satisfaction.
• Assist in grievance and process.
• Ability to work before/past normal shift hours or weekends to complete any outstanding tasks for a member(s).
• Maintain personal metrics to established performance levels of the team.
• Ability to work afternoon and evenings.

Position Requirements:

• Customer service, sales or account management experience
• Conflict resolution experience
• Managed Care, Medicare and Medicaid experience preferable
• Knowledge of CMS guidelines, process and systems
• Excellent problem solving and organizational skills
• Strong interpersonal communication skills
• Ability to work independently or as a team
• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Welcome new residents and get them settled with tour, gift, and unpack and inventory belongings.

· Ensure room is ready (looks nice, clean, and equipment is in the room prior to admission)

· Tour new residents and prospective families

· Communicate and check on new residents after admit for several days

· Assist with admission paperwork and consents

· Assist with answering phones